FAQ

Drop Method

i. How does it work?

Our drop method is designed to create exclusive, limited-time collections. Each drop lasts for just 10 days, during which you can place your order for the featured pieces. This approach allows us to maintain a unique selection while ensuring that each design receives the attention it deserves.

Please be mindful of the timeline: once the 10-day period ends, the collection will no longer be available for order or will only be available for order at a later drop date depending on the demand. We encourage you to act quickly to secure your favourite items!

ii. I missed the cutoff - can I please an order after your drop is finished?

We are only able to accept individual orders for a collection during a drop.

Products

i. Can I customise my outfit?

At present, we offer sizes ranging from XS to 2XL and are unable to accommodate alterations to individual items.

ii. Help, I can’t figure out which size will suit me!

Don’t worry we know how daunting it can be to buy something online. Our team is dedicated to helping you pick the correct size so that you are not disappointed when you receive your order. Please reach out to us at info@tamannathelabel.com so we can help you! 

iii. Do you sell individual items or sets only?

All items in our collections can be purchased separately and also in a set for a more cost effective purchase. 

Weddings

i. I would like to place a bulk order of your designs outside of a drop for my bridesmaids, is it possible?

We'd absolutely love to help you make bridesmaids outfits! Please get in touch with us at info@tamannathelabel.com and we can work closely with you to make it happen.

ii. When should I confirm my wedding order with you?

Wedding orders can take extensive time create. We ask that you please confirm your order with us as soon as you can so that we are able to fit it into our yearly wedding orders pipeline.

iii. When can I expect to receive my wedding order?

During our initial consultation with you, we will confirm a timeframe and date of delivery so that you receive your parcel well in advance of your big day.

Shipping and Order Updates

i. Do you ship worldwide?

Yes! TTL ships takes pride in shipping our designs worldwide.

ii. What is the cost of shipping?

A flat-rate of $20USD will be applied to each order going to USA/UK/EU/CANADA.

flat-rate of $20AUD will be applied to orders going to Australia & New Zealand.

Our orders will be shipped from our fulfilment centre in Hong Kong. 

iii. When can I expect to receive my package?

We're as eager as you are for the product to reach you. The orders from our drop will take approximately 5-6 weeks for delivery from the date that the order is placed.

If you need your order by a specific date, please let us know as early as possible via email. We kindly ask that you keep in mind our creation process and lead time.

Returns

i. What is your return policy?

TTL is a boutique fashion brand dedicated to crafting high-quality, handmade pieces with care and precision. We operate on a drop model, creating each item only after an order is placed to minimize waste and promote mindful consumption. 

We encourage our valued customers to shop with care, as each piece is made-to-order, and we are unable to offer refunds. Your thoughtful support allows us to continue creating sustainably and consciously

Please refer to our Exchange Policy page for full details.